Shipping policy
Thank you for shopping with Mindful and Co Kids. Here’s everything you need to know about getting your order.
Shipping within Australia
Free standard shipping on orders of $150 or more.
For orders under $150, shipping is calculated at checkout once you enter your address.
Express shipping with Australia Post is available at checkout. The price is calculated once you enter your delivery address.
International shipping
We ship to New Zealand, the United Kingdom, Europe, Asia and many other countries. Shipping is calculated at checkout once you enter your address.
Customs duties and taxes may apply in your country. These are your responsibility, so please check with your local customs office before you order.
Shopping from the United States or Canada? Please visit our US store at mindfulandcokids.com.
Processing time
Our warehouse is in Queensland, and we pack and dispatch in-stock orders every business day (Monday to Friday, excluding public holidays). Most orders leave us within 1 to 2 business days. During big sales like Black Friday, please allow up to 5 business days.
Delivery time
We send Australian orders with Australia Post and Aramex, and international orders with Australia Post and FedEx.
Delivery within Australia usually takes 3 to 7 business days after your order ships. This is an estimate only, and at busy times of the year it can take longer.
Tracking your order
Once your order ships, we’ll email you a tracking number. If you have a question about your delivery, contact the carrier with your tracking number, or email us and we’ll help.
Checking your address
Please double-check your delivery address at checkout, as we can’t change it once your order has been placed. If a parcel is returned to us because of an incorrect address, contact us and we’ll issue a store credit for the amount paid, minus any shipping fees.
Receiving your order
We recommend someone is available to receive your order. If no one is home and you haven’t given authority to leave, the carrier will take your parcel to the nearest post office or depot for collection, which can delay delivery. If you choose authority to leave, your parcel is considered delivered once it has been left at your address.
Lost or damaged parcels
We pack every order with care. If your parcel arrives damaged or hasn’t arrived within the expected time, email us at hello@mindfulandcokids.com with your order number (and photos if anything is damaged), and we’ll help sort it out.
Digital products
Printable kits are delivered by email after purchase. There’s no shipping charge for digital products.
Questions?
Email us at hello@mindfulandcokids.com and we’ll be happy to help.