Privacy Policy

Terms and Conditions

Hello there Mindful Mum’s and Dad’s. Welcome to Mindful and Co Kids (ABN: 14 631 620 392). 
You’ve arrived at our Terms and Conditions page of the website. We have put together the below Terms and Conditions for transparency purposes. If you do decide to continue using our website, you are agreeing to comply with the terms below.

  1. Terms of Use

We at Mindful and Co Kids reserves the right to modify the terms below from time to time. If we do this, adate stamp will be applied at the top of the page therefore it is important that you check this page regularly.

  • Cookies and Links

Our website uses cookies to collect information monitor browsing preferences. These are files that a site or its service provider will use to transfer to your computer’s hard drive through your web browser (if you opt-in and allow) so that sites or service provider systems are able to recognise your browser, and remember certain information.

We do use Cookies for the purposes of tracking our advertisement spend and compile data and interactions related to traffic to our site. No personally identifiable information are collected through cookies, and you have the right to disable cookies through the website browsers.

Please note however, that disabling this function may mean some of the features on our Website not work as well as intended. You can still speak with us about our services or products by calling us on the phone.

In terms of links, you acknowledge that our website, including associated social media profiles, may contain links to third party websites. The inclusion of a link does not imply that we at the Mindful and Co Kids endorses, has investigated or verified the linked websites. We make no warranty or representation concerning these links or the linked websites and you agree that we are not responsible for the functionality of these links, the security of such websites, the reliability or accuracy of the information contained on such websites, the copyright compliance, legality, decency, privacy policy, privacy practices or any other aspect of such websites.

If you do enter any third party websites, you acknowledge that you do so at your own risk (and your responsibility to review any terms of use or privacy policies relevant to such websites).

  • Payments

Payment of our products will be in Australian Dollars (AUD) inclusive of GST and full and upfront payment of your purchase must be made before we can dispatch your order.Actual price charged is dependent on the delivery charges and/or exchange rate applied. For customers outside of Australia, you will be liable for any import duty or other taxes, fees and charges applicable by customs or other authorities in the country of receipt. If you are unsure whether this is applicable to you, we do recommend that you contact your local tax or custom authority. 

The payment gateway we use <STRIPE/PAYPAL>. We do reserve the right to amend and/or change the pricing and rates at any given time.

  • Deliveries

Products purchased from Mindful and Co Kids will be transported either through Australia Post or another courier company as chosen by Mindful and Co Kids. Please do note that delivery addresses cannot be altered once an order has been processed. An order has been processed once payment has been made.

While we will make every reasonable effort through our packaging and our liaisons with our delivery services to ensure that your parcel is safe for transportation and arrives to you safely, you acknowledge that ownership of the parcels turned over to Australia Post or a courier company engaged by us transfers to the buyer. We will not be responsible for any loss, or damage to packages and will not be responsible for any errors in the supply of incorrect shipping information, or delivery errors through Australia Post or another courier company engaged. 

If the product that you have ordered from Mindful and Co Kids is in stock at the time your order is accepted, this will be processed before 11am each day of the week. Alternatively, we will also offer Express Delivery through Australia Post for the additional cost of AU$15.00. Once your order has been processed, you will be provided with a tracking number from Australia Post or our chosen Courier. Should you have any questions related to your delivery, please contact Australia Post or the courier company with your tracking number.

The estimated delivery time-frame will range between 2-5 days. Please note however, this is an indication only. At certain times of the year, it can go beyond this, therefore we recommend allowing up to 7 business days for delivery. To ensure the safe delivery of your product(s), we recommend that someone is available to receive your order. 

In circumstances where no one is present to receive the delivery (unless an authority to leave is provided), Australia Post or the courier will return your order to the nearest post office, or depot for collection, causing a potential delay in your delivery.  Where authority to leave is opted in by the client, you agree that the parcel is deemed as received when left at your premises.

  1. Cancellations and Refunds

All products purchased from Mindful and Co Kids are final (unless the product ordered and received arrives in a damaged state, and it was a fault from us) are sold on a no return or credit basis once an order has been completed, and payment has been processed. 

Pursuant to relevant Australian Consumer Law, where a product has been listed at an incorrect price, incorrect description or image due to typographical error or similar oversight, we do reserve the right to cancel and/or amend a transaction.

If a product ordered and received arrives in a damaged state, please ensure you get in touch with us within seven (7) days to let us know via (please note, Mindful and Co Kids would require photo evidence and information from you to assess the refund request). If on assessment, it was a fault from us, a refund or a replacement will be provided. Any requests for cancellations or refunds not specified above will be at the sole discretion of Mindful and Co Kids, and will be assessed on a case by case basis. Such refunds will be exclusive of any postage and handling costs.

  1. Intellectual Property

The information, recipes, blogs, text materials, graphics, logos, button icons, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of Mindful and Co Kids’ Website and or any of its Platforms are protected by copyright, trademark and other intellectual property laws. If images from Mindful and Co Kids are shared on social media platforms including but not limited to Pinterest, Instagram or Facebook, they must be credited and linked back to us.

You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any of the Product(s), Content (either in whole or in part) unless you have been specifically told that you may do so by Mindful and Co Kids.

  1. Liability

In no event shall we be liable to you or anyone for any delays, errors, any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages or any legal costs arising out of, or in connection to the use of information provided by you, you not being able to access Mindful and Co Kids for any reason, or the use of our products.

You indemnify us against any action, liability, claim, loss, damage, proceeding or expenses(including legal costs) suffered or incurred arising out of, or in connection with your breach or non-observance of any term of these Terms and Conditions.

Products sold through Mindful and Co Kids (as well as our suppliers) will include a clearly specified nutrition or ingredients information panel which will outline allergen statements as well as contain a detailed listing of all ingredients foreach product. We will not be held liable to you or anyone for omitting to read and fully acknowledge the detailed ingredients list specified for each of the product(s) available.It is presumed that purchases of products are done so, after understanding and acknowledging the ingredients in the product(s).

Your purchase of our products means you will take full responsibility for the proper use, storable and maintenance of these goods. 

  1. Disputes and Mediation

If you do have a complaint about your experience or product received, please contact us directly through Mediation will be the first cause of action, if communications between us in an attempt to resolve the dispute has exhausted. All legal/mediation/arbitration fees associated with a dispute raised by the Client will be at the expense (in full) of the Client.

  1. Choice of Law

The agreement herein is governed by the law in force in the State of Queensland and you any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Conditions.If any of these Terms and Conditions are invalid or unenforceable, they may be struck out and the remaining Terms of Use will continue to be of full force and effect.

  1. Law Enforcement

We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials, which violate any applicable or relevant law.

  1. Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.